Refund/Exchange Policy

We have a 1-day return/exchange policy, which means you have 1 days after receiving your item to request a return/exchange.

To be eligible for a return/exchange., your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

Any signs of miss-use will not be eligible for return/exchange.

To start a return, you can contact us at +965 51643413
If your return/exchange is accepted, we’ll send our courier to collect the items

Kuwait orders Return delivery fees IS SIMILAR TO YOUR PAID DELIVERY FEES 

INCASE OF FREE DELIVERY or DELIVERY PROMOTION (below 2 kd), RETURN/REFUND DELIVERY FEES WILL BE MINIMUM 2 KD

No Return/exchange for Earrings due to safety procedures 

No refunds/exchange for international orders (outside Kuwait)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
 we cannot accept returns on  gift card/ international orders

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item, no exchange for international orders (outside kuwait)

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.